We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Return Conditions
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
How to Start a Return
To begin a return, please send an email to contact@dermonarch.com. If your request is accepted, we will send you detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Non-Returnable Items
Certain types of items cannot be returned, including personalized products, personal care goods (for hygiene reasons), sale items, and gift cards. If you have questions or concerns about a specific item, please get in touch.
Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you will be automatically refunded to your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us.
